Price, scope and timing should be clear before the work starts.

Application and order of documents

These terms apply to website payments for consultations, T1, T2, consultation extensions and confirmed service balances. T3–T6 and other customised assignments are governed by the written scope or quotation confirmed for that project.

The service page, Checkout description, written quote and any project-specific confirmation form part of the agreement. If a specific written scope conflicts with a general website description, the specifically confirmed scope governs that assignment.

Published prices and currency

Website prices are stated in United States dollars. T1 and T2 prices cover only the published standard scope; consultation and extension prices cover the stated appointment duration; a USD 10 balance unit is not a standalone service.

Your bank, card issuer or payment method provider may apply exchange rates, cross-border fees or other charges. Those third-party charges are not set or received by ZimonAI. Any tax treatment or document needed for your organisation should be confirmed before payment.

Stripe Checkout and payment status

Payment is completed on a Stripe-hosted Checkout page. Available payment methods are determined by Stripe, the customer location and the payment configuration. ZimonAI does not receive or store the complete card number or CVC.

An order is treated as paid only after Stripe reports successful payment. A pending, failed, expired, reversed or disputed transaction does not create an obligation to begin or continue work until the payment status is resolved.

Order review and acceptance

Online purchase requires a signed-in client account so the confirmed order can be linked to the correct workspace. Signing in does not create a charge; Stripe Checkout opens only after the client reviews the service and confirms the purchase action.

Payment opens the intake process. It does not by itself confirm that submitted material fits the purchased scope. ZimonAI reviews the service item, payment status and intake material before work begins.

If the request cannot be accepted, ZimonAI will explain the issue and, before work begins, offer an appropriate scope adjustment or refund the affected payment. ZimonAI does not automatically convert a payment into another service.

When the delivery clock begins

A stated delivery period begins only after payment is confirmed and all required supplier, legal-entity, model, certificate, decision or appointment information has been received in usable form. Waiting for missing, unreadable or contradictory material is outside the delivery period.

Delivery times are good-faith service estimates. Public-database outages, supplier response, consent, site access, laboratory scheduling, travel conditions and other dependencies outside ZimonAI control may require a revised timeline; material changes will be communicated.

Client responsibilities

• Provide accurate, complete and lawfully obtained information
• Identify the supplier, legal entity, product model and decision the work should support
• Have authority to share documents, correspondence and personal information
• Respond to material questions and arrange supplier consent or access where required
• Review the stated inclusions, exclusions and limitations before relying on a deliverable

Fixed scope, additions and third-party costs

T1 and T2 fixed prices apply only to the standard scope published on the service page. Extra suppliers, legal entities, models, certificate claims, locations, travel, laboratory work or specialist services may require a separate quotation.

No supplemental charge is made without the client’s approval. Before work begins, an out-of-scope submission may be reduced to the purchased scope, moved to a separately confirmed scope, or refunded in full. Necessary third-party costs are disclosed before they are committed whenever reasonably possible.

Consultation booking and extensions

A standard consultation includes one 60-minute appointment and a short written recap. The default format is live written consultation; voice or video availability follows the format stated on the service page and any prior confirmation.

One reschedule is available with at least 24 hours’ notice. A cancellation within 24 hours or a missed appointment is normally non-refundable because the time has been reserved. If ZimonAI cannot accept or schedule the session, the consultation payment is refunded. A 30-minute extension is available only for an existing booking.

Cancellation and refunds

Before manual review or consultation work begins, a client may request cancellation and a full refund of the affected standard service. After work begins, any refund is assessed against the work completed and non-recoverable costs already incurred.

Refunds are returned through the available Stripe payment route and may take additional processing time set by Stripe, the bank or payment method provider. These terms do not limit rights that cannot lawfully be excluded.

Confirmed service balances

A service-balance payment may be used only for an amount ZimonAI has already confirmed. The customer must enter the relevant case, quote, booking or payment reason and select the number of USD 10 units matching that confirmation.

A balance payment does not create a new assignment and may not be used for supplier deposits, orders, purchase funds or an unconfirmed charge. An unmatched payment may be held while the reference is clarified or returned.

Deliverables, decisions and limits

A report or consultation reflects the records, material, date, place and scope stated in that deliverable. Payment does not guarantee a favourable finding, supplier performance, product quality, certification outcome, sourcing success or commercial result.

The client remains responsible for contracting, purchasing, payment and commercial decisions. A deliverable may be shared internally with relevant advisers, but it should not be altered, quoted out of context or presented as a guarantee or accreditation.

Corrections and follow-up

If a deliverable contains an objective transcription or factual error attributable to ZimonAI, notify us with the report reference and supporting material so it can be reviewed. New evidence, a changed supplier status, a new model or a request outside the original scope may require additional work.

A result is time-bound. A supplier or certificate status checked on one date is not a promise that the same status will remain unchanged.

Receipts, records and privacy

Stripe provides the payment confirmation or receipt. ZimonAI keeps transaction, service and correspondence records needed to confirm delivery, support accounting, respond to disputes and comply with applicable obligations.

The handling of contact, payment and case information is explained in the ZimonAI Privacy Notice. Do not send complete card numbers or CVC codes in an intake or email.

Questions and term updates

Questions about scope, scheduling, payment or refunds can be sent to simonlo@zimonai.com. Include the Stripe receipt or case reference, but do not include full card details.

The effective date at the top identifies the current website version. A change does not retroactively replace a specific written scope already confirmed for an active assignment unless both sides agree or the change is required by law.